Every year, the enterprise communications industry gathers at Enterprise Connect to debate the future of unified communications and collaboration. This year, the debate is expected to center around advanced technologies, including Artificial Intelligence, and what the future of collaboration can achieve. While advanced technologies will make the end-user experience more personalized and predictive, we can also expect a lot of attention on video. The demand for video continues to grow as the cost of hardware and services drop, the quality and experience improves, and on-the-go, mobile-only teams become more remote. Considering that nearly 79 percent of the world’s mobile data traffic will be video by 2022, according to the Cisco Visual Networking Index, enterprise communications providers need to prepare now for the onslaught of what’s ahead.
While advanced technologies and video are expected to take center stage at Enterprise Connect, it’s equally important to take into consideration the existing pain points for both providers and their end users when communicating and collaborating in the cloud. How many times have you joined a video call and experienced buffering or call latency, or even felt the frustration of a call completely dropping at the edge of networks? How do providers eliminate call dragging and dropping as users move from one network to another, or from their car to their home?
With ever-increasing expectations and the implicit nature of mobile, businesses have the opportunity to leverage the same connectivity techniques that the largest mobile operators use to keep end users connected wherever they go. By seamlessly and automatically transitioning users between wireless networks, you can deliver a superior connected experience for your on-the-go, mobile workforce that drives productivity and business outcomes. And with all-new access to connectivity analytics on the device level, you can monitor and test how your services are delivered, or troubleshoot customer problems in real-time.
These fundamental actions do not require advanced technologies per se, yet enable you to deliver a premium communications service with advanced mobile connectivity. By empowering your end-users with better connectivity regardless of their wireless network, they can focus on being productive and delivering business outcomes.
Here at Carnegie Mobility Solutions, we’re working with enterprise app developers and Unified Communication and Collaboration (UC&C) providers, helping them to deliver seamless mobile experiences and video connectivity while maximizing reliability for mobile communications. Our Network Convergence Platform (NCP) solution automatically aggregates and transitions between Wi-Fi and cellular networks during every mobile session to deliver faster speeds, greater reliability and a better end-user experience.
Our team is excited to participate in Enterprise Connect to discuss the future of enterprise communications while concurrently focusing on delivering intelligent connectivity for seamless voice and video collaboration today. Get in touch and let’s connect onsite to show you how our NCP solution works and to discuss how Carnegie Mobility Solutions can address your current pain points and help you deliver a better end-user experience for your customers today.
Why wait for the future when you can deliver today?